Archive / August, 2009

FairPoint Now Following Me on Twitter

Following in the foosteps of Comcast and their Twitter account, MyFairPoint is now following me on Twitter. Perhaps this customer service move will help them provide better response times and problem resolutions. Sadly, given my past experiences with Fair Point, most of which I’ve documented here, I’m not terribly optimistic. However, I encourage anyone who […]

AT&T: We Don’t Want Your Business

This week, at a client’s request, I am reviewing their entire telecommunications spending. I decided to look at four different vendors to compare their offerings. The first one I looked at was AT&T, to see if they had a comparable long distance package. (more…)