Updates from August, 2009 Toggle Comment Threads | Keyboard Shortcuts

  • Peter Nikolaidis 9:04 am on August 31, 2009 Permalink
    Tags: education, parenting, public, school   

    Public Education 

    A client of mine, who really feels more like a colleague on most days, just sent this little gem which pretty much sums up the state of public education in this country today. Take a listen and tell me what you think.

    School Answering Machine Message

    • karen 8:07 pm on September 2, 2009 Permalink

      This made me laugh…except that, at least half the time, the schools here deserve the lumpy calls they get!

    • karen 8:12 pm on September 2, 2009 Permalink

      An example! Thankfully, this was not in my district…but it is in my state.

  • Peter Nikolaidis 8:07 pm on August 30, 2009 Permalink
    Tags: browser, graphjam, ,   

    GraphJam Vulnerable to Some Kinda Injection (NOT) 

    A friend of mine’s daughter was surfing around GraphJam.com this evening when her computer popped up a warning, saying it had a virus on it! A very authentic-looking Windows Security Alert popped up, telling her that her system was infected with malware. (More …)

  • Peter Nikolaidis 4:34 pm on August 26, 2009 Permalink  

    Login to Active Directory From Ubuntu with Likewise 

    Last year, Ubuntu added Likewise to their repositories. Likewise is a set of programs which allow you to leverage Active Directory on your Linux desktops. I experimented with Likewise when it first appeared in Ubuntu, but was never able to get it to work. Today, I did. (More …)

  • Peter Nikolaidis 3:42 pm on August 26, 2009 Permalink  

    FairPoint Now Following Me on Twitter 

    Following in the foosteps of Comcast and their Twitter account, MyFairPoint is now following me on Twitter. Perhaps this customer service move will help them provide better response times and problem resolutions. Sadly, given my past experiences with Fair Point, most of which I’ve documented here, I’m not terribly optimistic.

    However, I encourage anyone who is having problems with FairPoint, whatever the service, to contact them and see if you get a better response than the traditional channels.

    • Joey Peacock 5:05 pm on August 26, 2009 Permalink


      Thanks for your comments and blog/mention about our Twitter account, @MyFairPoint. I would have stated “…following in the footsteps of many other businesses who are adding social media to their ‘touch points’ to support customers with service, support, information, news, etc.” versus comparing one company (any company, utility or not) to Comcast. Frank does indeed do a great job and Comcast, though they too have many detractors to their business as do many national/global businesses, has tremendous publicity to their twitter site.

      I would like to also add that we understand we’ve let a lot of people down in our customer support/service and, though this can be viewed as “only talk”, we are literally working around the clock on correcting the issues so that we are delivering the superior service that we’ve been known for. Time will prove this true (or, of course, false).

      We also have many, many (many) customers that are providing positive comments and mentions about great things we’ve supported them with. But I understand that if you’re one of the folks we’ve let down, that’s all that counts.

      For customer service, the best and first approach should always be our toll-free numbers located at http://www.fairpoint.com/northern_ne/contact.jsp (if you’re in Northern New England). The next best option is sending an e-message via our http://www.fairpoint.com/northern_ne/contact_form.jsp page. Our Twitter site would then be the next best path. But, a customer can elect whichever method to use and we’ll serve them either way.

      I greatly appreciate you engaging with me today in this discussion and for passing the word about our support paths. I appreciate the ability to respond to your message here. I hope that we have the ability to again serve you in the future to show you the high quality support & services that FairPoint Communications is built on.

      Most respectfully,

      Joey Peacock
      FairPoint Communications

  • Peter Nikolaidis 12:00 pm on August 21, 2009 Permalink  

    AT&T: We Don’t Want Your Business 

    This week, at a client’s request, I am reviewing their entire telecommunications spending. I decided to look at four different vendors to compare their offerings. The first one I looked at was AT&T, to see if they had a comparable long distance package. (More …)

    • Scott McGrath 1:59 pm on August 21, 2009 Permalink

      “Thank you for calling [AT&T | Sprint | Verizon]. If you are looking for a cell phone, press 1. If you are calling about a land line related service, please hang up and think again.”

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