Two Examples of Communication Making ALL the Difference

Over the last few weeks, I’ve had the few different experiences on the importance of communication. Both of these involve to situations with vendors used by my business, both of them included circumstances that were in and out of the vendors’ control, and both of them were handled differently, with differing results. (more…)

2015 in review

Man, time has been flying!  I haven’t had time to update my blog, unless you mean “applying WordPress plugin updates,” which I have been doing. But what else has been going on? (more…)

The Twelve Days of Krav Maga

On the twelfth day of Christmas, my true love gave to me: Twelve practice knives Eleven decks of cards Ten rounds of Bas Nine focus mitts Eight yellow guns Seven tombstone pads Six kick shields Five decks of cards Four boxing gloves Three gum shields Two shin guards A brace for my bad right knee.

An open letter to ConnectWise

For the last year, my company has been wrestling with a PSA – Professional Services Automation – tool named ConnectWise. Despite a year of effort – on our part and theirs – the tool has not worked effectively for us. What follows is my “last straw” email to ConnectWise.   Hello, I think there was […]

Farewell, Mu

Last night, Mu – my faithful feline companion of 18 years – passed away. It was quick and she did not appear to be in pain.